step one
Tell us about your business! Intially it's good to catch up, go over the areas you think your business is suffering. Also we want to understand the background and history behind your place.
step two
We will visit your place within two weeks - just as regular customers. Sometimes your staff treat you differently to how they would treat a regular customer. This service offers a great way to find out how things are working when your not there.
step three
After the visit we will conduct a full report on the experience. This report will cover everything that you as business owners may find useful:
. Pre visit online presence
. Welcome
. Service recieved
. Staff knowledge
. Cleanliness of customer areas
. Food and drink standards
. Overall atmosphere
Our report will cover each of the above areas but also ideas on how elements can be improved and how you can achieve this.